HELP & SUPPORT DESK
Frequently Asked Questions
Find quick answers to common inquiries regarding global consignments, tracking protocol, customs, and payment options.
Shipping & Tracking
How do I track my package in real-time?
You can track any consignment by entering your tracking number in the tracking search bar on our homepage or the Track Order page. Our live telemetry shows current waypoint, carrier updates, and expected delivery date.
What should I do if my tracking status has not updated?
Tracking updates occur at each physical sorting checkpoint, port of entry, or customs station. During long-haul flights or maritime transit, status might take 12 to 24 hours between port scans.
Can I change my delivery address while a consignment is in transit?
Address re-routing requests can be submitted through our 24/7 Operations Desk or by logging into the Shipper Portal before the package reaches local final-mile dispatch.
Diplomatic & Secure Consignments
How are diplomatic pouches and sensitive cargo protected?
Diplomatic and high-value cargo travels under seal inviolability protocols with continuous biometric chain-of-custody logging and dedicated tamper-evident locks.
Who is permitted to receive restricted shipments?
Only the named consignee with official government-issued photo ID and matching signature protocol can accept delivery of high-security or diplomatic consignments.
Customs & Payments
How are customs duties and import clearance fees handled?
Our bonded brokerage team pre-clears documents prior to port arrival. Any applicable duties, VAT, or clearance fees can be settled through our secure online payment terminal or invoiced to account.
What payment methods are supported for freight charges?
We accept all major credit cards, SWIFT/SEPA bank transfers, corporate escrow, and verified digital payment methods.
Still have questions about your delivery?
Our international support and operations specialists are on standby around the clock.